Frequently Asked Questions

Most Frequent Questions

Are your phones sim locked and will they work on any network?

Next Mobile sells mobile phones and PDA's that will work on any compatible network. Prior to purchasing from Next Mobile you should always check compatibility of the handset being purchased with your Network Provider. When you purchase a phone from Next Mobile, you are purchasing an outright phone, and are not locked into any contracts with any mobile phone carrier. Please note it is the responsilibity of the customer to make sure the product they are purchasing has the features, functionality and connectivity required.

Q.	Can I use my pre-paid sim card in your phones?
A.	Yes, you can use any compatible sim card in a phone purchase from Next Mobile.

Q.	What does each phone come with?
A.	All phones purchased from our store include in the box, the phone, battery, wall charger and user guide. Most phones come with additional accessories – please check on the phones' In Box contents to verify what is included in each package.

General Questions

Q.	What is your returns policy?
A.	If for some reason you need to return a product for Dead on Arrival or Early Life Failure please see our Warranty page for further information.

Q.	Is your site secure?
A.	Yes, all sensitive data is transmitted securely to us using 128 bit encryption utililsing an SSL Certificate provided by Comodo.

Q.	I have found an error on your site, what should I do?
A.	We try and have as few errors as possible on our site, unfortunately from time to time an error may occur. Should you find an error we would love you to contact us so that we can have it fixed as quickly as possible.

Q.	Can I find out more information about a product that you sell?
A.	More information can be found out about any of the products we sell by clicking on the "Full Specs" tab at the top of the Product Details page. We recommend that should you require any further information that you visit the Product Manufacturers' website.

Q.	How do I contact a Customer Service Representative?
A.	To contact Next Mobile, please click on the "Contact Us" link at the bottom of every page. If you are logged in to the website then your registered details will appear on the Contact Us screen. If you are not logged in to our website please complete the information fields as necessary and one of our Customer Service Representatives will reply to your question as quickly as possible.

Q.	What is your Privacy Policy?
A.	Next Mobile values our customer privacy. We recommend that you read our Privacy Policy in our Terms and Conditions for further details.

Q.	Do I receive a warranty with the Product that I order?
A.	All products that we sell at Next Mobile come with a Manufacturer's Warranty. For full details on Manufacturer's Warranty periods please refer to our Warranty page.

Delivery Questions

Q.	Are my goods insured?
A.	All our orders are insured for the value of the contents and if your order is lost, stolen or damaged we will ship a replacement order upon completion of necessary investigations into the original order.

Q.	How will my order be delivered?
A.	Orders are sent by Australian Air Express courier and all parcels must be signed for to receive goods.

Q.	How long will it take for my order to be delivered?
A.	Orders are sent by Australian Air Express courier and delivery times may vary from 1 to 5 business days from ordering. Longer delivery times may occur for country and remote areas. Please read our Shipping page for further details.

Q.	Can I pay extra for a speedy delivery?
A.	We consider that our delivery method is already speedy. If you are in a hurry to receive your order and are local to our retail premises, it may be faster for you to pick up your order.

Q.	What are the Shipping Costs?
A.	The shipping cost is always shown at the checkout. Please refer to our Shipping page for full details of costs involved.

Q.	Why does someone have to sign for the goods?
A.	Due to security reasons all orders must be signed for before receipt of goods and upon successful delivery we will receive confirmation that your order has been received.

Q.	Do you deliver outside Australia?
A.	We only deliver within Australia and are unable to send any goods overseas.

Billing Questions

Q.	Do I get a Tax Invoice with the goods?
A.	A Tax Invoice is sent out with your order. This Tax Invoice must be retained for all Product Returns and Warranty Claims and Taxation purposes if required.

Q.	What payment methods do you accept?
A.	We accept payment by Mastercard, Visa, American Express, Bank Transfer (EFT), Bank Deposit and EFTPOS (in store only).

Product & Service Related Questions

What is Bluetooth?

A short-range radio technology that allows the wireless networking of devices. In future many mobile phones, organisers and also PCs will routinely have a Bluetooth capability. The radio link can be up to 10 metres and allows data to be exchanged between mobile phones and organisers. Line-of-sight is not required between the devices. Bluetooth transmits in the frequency range 2.4 to 2.4835 GHz and achieves data rates of up to 721 kilobits per second.

What is A2DP?

A2DP technology is a new music revolution allowing you to send CD quality stereo music from one device to another without wires. A2DP is stereo music sent over Bluetooth without the hassle of plugging cables. Bluetooth Wireless Technology with A2DP technology makes mobile phones, PDA's and computers capable of streaming music directly to products such as stereo Bluetooth headsets and Bluetooth speaker systems. The Advanced Audio Distribution Profile (A2DP) is just one of the modes available for Bluetooth technology.

What is an IP Rating and what does it mean?

An International Protection Rating for equipment and enclosures (sometimes also interpreted as Ingress Protection Rating) is a two digit number (as specified in Australian Standards AS60529 and EN60529) and is used to provide an IP Rating to a piece of electronic equipment or to an enclose for electronic equipment.

The two digits represent different forms of environmental influence:

The first digit represents protection against ingress of solid objects
The second digit represents protection against ingress of liquids

The larger the value of each digit, the greater the protection from that influence. As an example, a product rated as IP57 would be better protected against environmental factors than another similar product that was only rated as IP43. Some devices are rated at IP67, making them totally protected against dust ingress and able to withstand immersion up to a depth of 1 metre.

What is the difference between 2G (GSM), 3G, Next G and Yes G?

The 'G' stands for 'Generation', with the 1st generation network being the old analogue system, and the 2G (GSM), or 2nd generation network being the current digital network. Both of these systems run on various frequencies. You may also notice 2.5G and EDGE mentioned in a phone's specifications; these are technically still only 2G with a slight speed increase.

The difference between 2G and 3G (WCDMA, UMTS, HSPA) networks is really only an increase in speed, allowing new functionality such as video calls and faster downloads over-the-air. 3G operates on 2100MHz in Australia.

NextG (WCDMA, UMTS, HSPA) and YesG (WCDMA, UMTS, HSPA) are technically only 3.5G, with only minimal changes again and a speed boost as the major difference, allowing for the use of features such as live TV on your mobile phone. NextG only works on 850MHz, and YesG works on both 900MHz and 2100MHz. Both of these networks only exist in Australia (NextG is only available through Telstra, and YesG is only available through Optus).